Privacy policy

YOUR PRIVACY AT A GLANCE

What?

We collect information about your identity and information about your use of our services.

How?

When you browse our websites or contact us, we collect certain information about you.

Why?

To better serve you, answer your questions, handle your requests or manage our websites.

Where?

We are located in Quebec, but some of our suppliers may have access to your information outside Quebec.

Who else?

For example, suppliers who help us process payments or communicate with you will have access to certain information.

What are your rights?

You have several rights, for example, the right to request access to or rectification of your information by writing to us at confidentialite@laberge.qc.ca.

We use technological tools to facilitate navigation, save your preferences and improve our services.

To change your cookie settings, click here.

Your consent

You have the right to withdraw your consent at any time, but this may prevent us from providing you with our services.

When you provide us with personal information, you agree to the processing of that information as described in this policy. In some cases, we may ask you to express your agreement with an affirmative gesture.

Privacy policy

Last update: July 2025

For the purposes hereof, Groupe Laberge refers to all real estate entities within the group.
We understand how important your privacy is to you, and we are committed to maintaining the confidentiality of the personal information we collect about our customers and visitors to our Web site.

This policy concerns you. It describes how Groupe Laberge collects, uses and discloses your personal information. It also explains how you can request access to this information or have it corrected, if necessary.

What is "personal information"?

Personal information can, by itself or in combination with other information, identify you.

When do we collect your personal information?

We collect your personal information when you:

visit our websites
request information regarding our apartments or rental spaces
submit a rental application or enter into a lease agreement with us
undergo a rental history or credit background check
submit a service or maintenance request
contact us
visit one of our properties; in this case it is via our surveillance cameras.

How do we collect your personal information?

Such information may be collected, for instance, in the context of a rental, the use of our websites or a visit in one of our properties

What personal information do we collect and why?

We only collect the personal information we need to provide you with our products and services.

Information about your identity

Which information?

Surname
First name
Postal address
Phone number
Email address

Why do we do this?

To provide you with appropriate services
To check your identity
Enter into a lease
Manage your lease and rental
To help you communicate with us
To offer you services and support
To ensure your satisfaction and follow up accordingly
To ensure the safety of people and property inside our buildings

User information

Which information?

Connection address (IP)
Information about your device
Date, time and duration of your visits to our websites
Viewed pages
Navigation preferences
Information on products and services offered
Information about your preferences
For more information, see our Cookie settings

Why do we do this?

To operate, maintain, improve and offer all the functionalities of our websites
To understand and analyze your usage patterns and preferences and, with your permission, provide you with personalized offers
To design, improve or market products and services and new features and functionalities
To recognize you on our websites and identify your preferences
For research, analysis and marketing purposes

In general...

We may need to use your personal information to :

Meet our legal obligations
Prevent cyberthreats, fraud and errors
Respond to requests, warrants and orders from courts and other bodies
Protect your rights and interests as well as our own
Collaborate in legal proceedings or investigations

If we wish to use your personal information for a purpose that is incompatible with those described in this policy, we will obtain your consent before doing so.

Do we use functions to identify your location or personalize our content?

In certain situations, we use technologies to offer you personalized content. To do this, we need an affirmative gesture from you.

Customized content

When?

When you browse our websites or applications

We use technological tools to enable us to tailor our websites to your interests and preferences.

Some of these technological tools are nevertheless activated by default to ensure the operation of our websites and applications, facilitate your browsing and process your orders.

Options for activating or controlling your privacy settings

Go to the "Cookie settings" section of our websites.

To whom do we communicate your personal information?

In certain circumstances, we use service providers to help us serve you. In some cases, these are located outside Quebec. Before disclosing your personal information to them, we take appropriate measures to ensure that they undertake to comply with the required obligations regarding the protection of personal information.

We use the services of suppliers in the following areas:

Domain

What they do for us

Payment services

To process automatic withdrawals for rent payments securely.

Hosting services

To ensure secure storage and management of our data and servers.

Management of service and maintenance requests

Schedule maintenance and repair requests

Marketing and advertising

To generate targeted advertising for our products and services, based, for instance, on your preferences.

Data analysis

To analyze and improve our services through usage information.

Sending e-mail

To manage the sending of e-mails.

Other companies within our group

Provide assistance with rental management and technological infrastructure.

We may disclose your personal information in the event of actual or suspected fraud

In the event of suspected fraud, we may share your personal information with the authorities.

We may disclose your personal information in certain circumstances

In exceptional cases, we may disclose your personal information without your consent:

if the law obliges us to do so. For example, if we receive a court order to disclose your personal or business information.
if it is impossible to obtain your consent and the law allows us to disclose your personal information.
for commercial transactions
as part of a process to recover a debt you owe us.

How do we protect your personal information?

Measures

We have set up physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including preventing unauthorized access.

Restricted access

Only authorized and qualified personnel who need to consult your personal information in the performance of their duties have access to it. They are required to comply not only with the law but also with Groupe Laberge privacy requirements. They must process this information solely for the purposes mentioned above.

Warning

Although we take security measures to prevent unauthorized access to your personal information, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address confidentialite@laberge.qc.ca (see the "How to contact us?" question for other options).

How long do we keep your personal information?

We will retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes and to enter into agreements with our customers or partners. You may request the correction or deletion of inaccurate or outdated information at any time.

What are your rights regarding your personal information?

To exercise your rights, please write to us at confidentialite@laberge.qc.ca (see the "How to contact us?" question for other options). »

Access, rectification and deletion

You can access the personal information we hold about you. You may also request a rectification or update of your personal data if necessary.

You can also request the deletion of out-of-date or unjustified information, or make comments in writing.

Withdrawing your consent

You may withdraw your consent for Groupe Laberge to use or disclose your personal information.

You should be aware that withdrawing your consent to the use or disclosure of some or all of your personal information may, in some cases, make it impossible for Groupe Laberge to provide you with one or more products or services.

To find out more about your rights under Quebec's privacy laws, visit the following links: Quebec.

How to contact us

If you have any questions about the protection of your personal information, please contact the Data Protection Officer by e-mail at confidentialite@laberge.qc.ca or at the following address

Data Protection Officer
5355, boul. des Gradins
Quebec City, Quebec
G2J 1C8

Can we update this Privacy Policy?

As privacy concerns, business practices and the law constantly evolve, we may need to modify this policy. If we make significant changes, we will announce them by posting an update on our website.

If our Privacy Policy has changed, the current version, as posted online, will apply to you.